Return & Refund Policy

At Bitterbrush Bookstore, we want you to shop with confidence. Every book is carefully inspected before it is listed, and we strive to describe each item's condition as accurately as possible.

30-Day Returns

We accept returns within 30 days of delivery.

To qualify for a return:

• The item must be returned in the same condition in which it was received.

• All included materials (such as dust jackets, inserts, maps, CDs, or companion materials) must be included if they were part of the original listing.

• The item must be securely packaged to prevent damage during return shipping.

Items Eligible for Return

Returns are accepted if:

• The wrong item was sent.

• The item arrives damaged in transit.

• The item differs significantly from its description.

• You simply change your mind.

Return Shipping

• If the return is due to our error (incorrect item, damaged item, or item not as described), we will provide a prepaid return shipping label or reimburse reasonable return shipping costs.

• For change-of-mind returns, the buyer is responsible for return shipping costs unless otherwise required by law.

Refunds

Once your return has been received and inspected, refunds are typically processed within 2–5 business days to the original payment method. Depending on your financial institution, it may take additional time for the refund to appear on your account.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or are not as described:

• Digital products or downloadable content.

• Gift cards.

• Items marked as "Final Sale" or "Non-Returnable."

• Items sold by another seller on our site such as, Printify, or other third party distributors.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the packaging and the item so we can resolve the issue as quickly as possible.

How to Start a Return

To request a return, please contact us through our Contact page or email us with:

• Your order number

• The reason for the return

• Photos (if the item is damaged or not as described)

We will respond with return instructions as soon as possible.

Questions?

Customer satisfaction is important to us. If you have any questions about your order or our return policy, please don't hesitate to contact us—we're happy to help.